Cancellation and Refund Policy
1. Cancellations for Individual Bookings:
If any booking is cancelled within 15 Days or Less Before the Check-In date, then 100% of the advance amount will be deducted as cancellation fee.
If any booking is cancelled in between 16 to 30 Days Before Check-In, then 50% of the advance amount (equivalent to 25% of the total bill amount) will be deducted. The remaining advance amount will be offered as Credit Note for Room, redeemable at prevailing rates within 1 year from the date of Cancellation.
If any booking is cancelled in between 31 to 45 Days Before Check-In: 50% of the advance amount (equivalent to 25% of the total bill amount) will be deducted as cancellation charges.
2. Cancellations for Bulk Bookings:
A refund of up to 25% of the advance amount (equivalent to 25% of the total bill value) will only be considered if:
The cancellation is made at least 45 days prior to the check-in date.
The hotel resells the canceled rooms in addition to existing bookings on the day of check-in.
No refund will be processed if the above conditions are not met.
3. Discounted Bookings:
Bookings made under discounted rates are not eligible for any refund or room credit, regardless of the cancellation dates.
4. Refund Processing:
All eligible refunds will be processed within 30 working days from the date of the refund request.
Note: Room credits, where applicable, must be redeemed within 1 year from the date of cancellation and are subject to prevailing room rates at the time of redemption.